Privacy Policy

Last updated June 2026

This Privacy Policy explains how Cetacean Nation LLC ("Dolfinscribe," "we," "us") collects, uses, and protects information when you use the Dolfinscribe transcription service and website at dolfinscribe.com.

Information we collect

Account information — your name and email address when you create an account.
Content you provide — the audio and video files you upload and the transcripts generated from them.
Billing information — when you subscribe, payments are processed by Stripe; we do not store full card numbers.
Usage and device data — standard logs such as IP address, browser type, and how you interact with the Service, used for security and to improve the product.

How we use information

To provide, maintain, and improve the Service, including processing your files into transcripts.
To manage your account, process subscriptions, and provide customer support.
To secure the Service and prevent fraud or abuse.
To communicate with you about your account and important changes.

How we share information

We do not sell your personal information. We share information only with service providers who help us run Dolfinscribe (for example, payment processing by Stripe and cloud hosting), under contract and only as needed to provide the Service, or when required by law.

Data retention

We keep your account information and content for as long as your account is active. You can delete your content or request account deletion by contacting us; we will delete or de-identify it except where we must retain it to comply with the law.

Your choices

You can access or update your account information, delete uploaded content, and cancel your subscription at any time. Depending on where you live, you may have additional rights over your personal data; contact us to exercise them.

Security

We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.

Contact

Questions about privacy? Email support@dolfinscribe.com.